سياسة الاستبدال والاسترجاع

At Sodra Store, we are committed to providing an elegant shopping experience that matches your taste. Therefore, we have established a clear policy that guarantees your rights as a customer and maintains the quality of our products. Order duration You can request an exchange or return within 7 days from the date of receiving the order. Exchange and return conditions To accept the request, the abaya must be: • In its original condition (unused or unwashed) • Attached with the original packaging and tag • Free of perfumes or any signs of use • Accompanied by the order number The product will be inspected before final approval. Cases in which we accept returns with full confidence We serve you with trust in cases of: • Manufacturing defect • Product differs from the order You will be compensated or refunded in full. Exchange or return (change of mind) We appreciate your desire for change, so: • An exchange can be made for a different size or model (subject to availability) • The customer bears the shipping costs • Shipping fees will be deducted in case of return Non-refundable products Due to the privacy of our products, the following cannot be returned: • Custom-made or tailored abayas • Modified abayas (shortening / size adjustment) • Used or washed products • Products without tags or packaging • Orders during sales and discounts How to place an order 1. Contact us via WhatsApp 2. Send the order number + photo (if there is a defect) 3. Response within 24–48 hours 4. Coordinate product receipt with the shipping company Refund process • The amount will be refunded via the same payment method • Within 7–14 working days after receiving and inspecting the product Important notes • Please ensure you choose the correct size • The color may vary slightly due to lighting and photography • The store is not responsible for misuse Notice 1) Agreeing to the terms and conditions is considered as the customer’s explicit approval of all the terms, conditions, and policies approved within Sodra Fashion Store, including the Privacy Policy and Return & Exchange Policy, and constitutes acknowledgment of commitment to them. 2) Return fees and payment methods In case of approval of the return request according to the store’s policy, the customer bears all fees related to the return process, including electronic payment gateway fees and any fees imposed by the platform or payment service provider when refunding the amount, which will be deducted from the refunded amount if applicable. Your trust matters to us… and your satisfaction is always our priority.